FAQ

Yes, we are an authorized distributor of all brands we sell. Every product is 100% genuine.

Many of our treatments are designed for professional use but can also be applied at home by carefully following the instructions. Always perform a strand test and read the full usage guide before starting.

Results vary, but typically last 3–6 months depending on your hair type, health of your hair, maintenance routine, and environmental factors, etc.

All orders are shipped from our warehouse in the Netherlands.

Yes, we ship worldwide. If your country is not listed at checkout, please contact us at sales@beyondbrazil.eu for assistance.

Orders are dispatched within 1 working day after payment is confirmed.

Delivery times vary by location. Most European orders arrive within 2–7 working days, while international orders typically arrive within 5–10 working days.

Orders shipped outside the European Union may be subject to import duties, taxes, or customs fees. These are the buyer’s responsibility.

We offer a 14-day return policy for unopened and unused products in their original packaging. Please see our full Refund Policy for details.

The customer is responsible for return shipping costs unless the product is defective or incorrect.

If a package is returned due to incorrect address details, refusal, or not being collected from a pickup location, a 20% restocking fee applies, shipping costs are non-refundable, and reshipping fees must be paid in advance.

We accept major credit cards, PayPal, and other secure payment options available at checkout.

Yes, our website uses SSL encryption to protect your personal and payment information.

If a package is returned due to incorrect address details, refusal, or not being collected from a pickup location, a 20% restocking fee applies, shipping costs are non-refundable, and reshipping fees must be paid in advance.