سياسة الاسترداد

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sales@beyondbrazil.eu. Returns must be sent to the following address:

Beyond Brazil
Schoepenweg 51D
8243PX Lelystad
The Netherlands

If your return is accepted, we’ll send you return instructions. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@beyondbrazil.eu.

Returns from Outside the European Union

For returns shipped from outside the European Union, the parcel must be clearly declared as:

Returned goods – EU origin – original export date

The shipment must also include the original invoice and clearly state that the goods are being returned to the seller.

If a return is not properly declared and import VAT, customs duties, or clearance fees are charged upon re-entry into the Netherlands, these costs will be deducted from the refund. Beyond Brazil is not responsible for customs charges resulting from incorrectly declared return shipments.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be in the same condition that you received it — unopened, unused, and in its original packaging — and accompanied by a receipt or proof of purchase.

Undeliverable Packages

If a package is returned to us due to incomplete or incorrect address information, refusal by the recipient, or because the package was not picked up from the local delivery point or customs office, the following conditions apply:

• Shipping charges are non-refundable.
• If you would like the package to be resent, additional shipping fees must be paid in advance.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please remember it may take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at sales@beyondbrazil.eu.

Important

Refunds are not applicable if the product is not received due to non-payment of import duties, taxes, or customs fees, which are the buyer’s responsibility.